Crickexapp Privacy Policy — Your Data, Our Responsibility
The security of your personal information at crickexapp is our top priority. This privacy policy clearly explains what data we collect, why we collect it, and how it is kept secure. Please read this policy carefully before using the platform.
What Data We Collect
Providing services on the crickexapp platform requires collecting certain personal information. Below is a detailed breakdown of what data is collected and under what circumstances.
Account Information
During registration, we collect your full name, date of birth, mobile number, email address, and password. Proof of identity — such as a national ID or passport — may also be required for verification. This information is essential for account management and security. All provided data is stored using secure encryption at all times.
Device & Browser Information
When you use crickexapp, certain technical data is collected automatically — including your device type, operating system, browser name and version, IP address, and screen resolution. This information is used to improve platform performance and detect security threats. It is never sold to third parties.
Payment Information (BDT)
Mobile banking numbers (bKash, Nagad, etc.) and transaction details are collected during deposits and withdrawals. crickexapp does not store full card numbers or bank account passwords. All financial transaction records are maintained in Bangladesh Taka (BDT) and stored securely in accordance with applicable financial regulations.
Usage Data
Data such as which games you play, how long you spend on each page, your betting history, and your preferred sports are recorded automatically. This is used to personalize your experience and show you relevant offers. The data is used for analytics purposes only and is never shared with third parties for commercial use.
Why and How We Use Your Data
Crickexapp uses collected data only for specific, legitimate purposes. Every piece of data is gathered for a clear reason and is never used beyond that stated purpose. The key purposes are outlined in detail below.
- Account Management & Verification: Your information is used to verify your identity, keep your account secure, and prevent fraudulent activity.
- Transaction Processing: Payment information is used to accurately process deposits, withdrawals, and bonus payouts.
- Service Improvement: Usage patterns are analyzed to continually improve platform speed, design, and overall service quality.
- Personalized Experience: Your data is used to show you relevant games, offers, and notifications based on your preferences.
- Legal Compliance: Data is retained to comply with applicable laws and regulations in Bangladesh and in response to requests from government authorities.
- Customer Support: Your account information is used to resolve your complaints and inquiries quickly and accurately.
If your data needs to be used for any purpose beyond those stated above, your prior consent will be obtained. Before sending any marketing communications, you will be given a clear opportunity to opt in, and the option to opt out will remain available at any time.
Cookies & Tracking Technologies
Crickexapp uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help the platform recognize you and remember your preferences. We primarily use three types of cookies.
Essential Cookies
These cookies are essential for keeping your login session active, verifying security, and ensuring the platform's core functionality. Disabling them will prevent the platform from working properly.
Analytics Cookies
Used to understand how users navigate the platform. This data is kept fully anonymous and is used solely to improve the quality of our services.
Preference Cookies
Used to remember your language preference, theme choice, and other personal settings. These cookies can be managed through your browser settings.
You can control or reject cookies at any time through your browser settings. However, disabling essential cookies will prevent certain key features of the platform from working. crickexapp does not use any third-party advertising trackers that can follow you across other websites without your consent.
Data Storage, Security & Third Parties
How Long We Retain Your Data
All data is kept securely for as long as your account remains active. Even after account closure, certain information may be retained for up to five years due to legal obligations. Financial transaction records are kept for the period required under Bangladesh's financial regulations. Once the applicable retention period expires, data is securely deleted or anonymized.
All data is stored on secure servers accessible only to authorized personnel. Regular security audits are conducted to ensure that data storage systems remain up to date.
Sharing Data with Third Parties
Crickexapp never sells your personal data or transfers it to advertisers. However, limited data may be shared with trusted partners — such as payment processors and game software providers — where necessary to deliver our services. These partners may only use the data to provide their specific services and are required to comply with their own privacy policies.
If crickexapp receives a legally binding request from law enforcement or a court order to disclose information, it may be required to comply. Where possible, we will make reasonable efforts to notify you in advance.
Your Rights & Data Controls
Every registered user on crickexapp has clear rights over their own data. We believe you own your data, and we uphold the following rights on that basis.
Right to Access
You can request to see all the information crickexapp holds about you at any time. You have the right to receive a full copy of your data via account settings or by contacting the support team directly. Requests will be fulfilled within 30 business days of receipt.
Right to Correct Your Data
If any information stored in your profile is incorrect or incomplete, you can request a correction. Identity verification may be required for changes to your name, phone number, or email address. Correction requests are typically processed within 7 business days.
Right to Delete Your Data
You may request to close your account and have all personal data deleted. However, certain information may need to be retained for a specified period due to legal obligations. To make this request, contact our support team and complete the identity verification process.
Right to Object to Processing
You can opt out of marketing messages or personalized promotions at any time. This can be done by adjusting your notification preferences in account settings or by notifying the support team. Even after opting out, essential service-related messages may still be sent.
Right to Data Portability
You may request a copy of the data we hold about you in a standard, machine-readable format. This feature gives users full control over their own data. Once your request is received, the data package will be delivered within the designated timeframe.
Policy Updates & Contact Information
Policy Change Notice
Crickexapp reserves the right to modify or update this privacy policy as needed. For any significant changes, advance notice will be sent to the email address or mobile number registered to your account. The effective date of any updated policy will be clearly stated on this page. Continued use of the platform after changes take effect will be considered acceptance of the revised policy. We recommend reviewing this page regularly.
Minor changes — such as spelling corrections or clarifications in wording — may be made without separate notice. You can check the "Last Updated" date at the top of the page to see when the policy was most recently revised.
Contact Support
If you have any questions about this privacy policy or would like to make a request regarding your data, please contact our support team. Our dedicated team is always ready to assist you in Bengali. Responses are typically provided within 24 to 48 hours.
Support@crickexapp.click
Live chat support is available directly on the platform
Play Safe, Enjoy with Peace of Mind
Your data is protected at crickexapp, and your privacy matters to us. Create an account today and enjoy Bangladesh's most trusted mobile betting and gaming platform.